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At Nona Klassichic, we are committed to providing our valued customers with high-quality makeup products that enhance your beauty and confidence. We understand that sometimes, situations may arise that require refunds or exchanges. To ensure a smooth and satisfactory experience, please review our Refund and Exchange Policy outlined below.
1. Refund Policy
a. Product Defect: If you receive a product that is damaged, defective, or not as described, you are eligible for a full refund.
b. Allergic Reactions: If you experience an allergic reaction to any of our products, we will issue a full refund upon verification.
1.2 Refund Process
To initiate a refund, please follow these steps:
a. Contact our Customer Support within 15 days of receiving the product at
Email or Whatsapp Number. Provide your order number, a detailed explanation of the issue, and photographic evidence if applicable.
b. After verifying the issue, we will process your refund within 2 business days. The refunded amount will be credited via any of the given methods.
Refund methods:
*Bank Transfer
*E-Wallets ( SadaPay/NayaPay)
*JazzCash
*EasyPaisa
1.3 Return of Products
In the event of a refund, ownership of the original product will revert to you. You're required to return the product.
2. Exchange Policy
If you wish to exchange a product, Nona Klassichic offers exchanges in the following cases:
a. Wrong Product Delivered: If you receive a product that is different from what you ordered, we will facilitate an exchange at no additional cost.
b. Change in Shade or Color: You can exchange a product for a different shade or color of the same item within 15 days of the original purchase.
2.2 Exchange Process
To request an exchange, please follow these steps:
a. Contact our Customer Support within 15 days of receiving the product at
Email or Whatsapp Number. Provide your order number, a detailed explanation of the issue, and your preferred exchange option.
b. We will guide you through the exchange process, and once the returned product is received and inspected, we will send the replacement product to you.
3. Additional Information
a. All refunds and exchanges are subject to approval and verification by Nona Klassichic.
b. Products that have been opened may be eligible for a refund or exchange, but damaged product by the customer may not be eligible for a refund or exchange.
c. Shipping charges for returns and exchanges may be covered by Nona Klassichic, subject to our discretion.
d. We reserve the right to modify or update this policy at any time, so please review it periodically.
Nona Klassichic is dedicated to providing exceptional Special fx makeup products and outstanding customer service. If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Support team.
Thank you for choosing Nona Klassichic for your Special fx makeup needs.
1. Refund Policy
1.1 Eligibility for Refund
Nona Klassichic offers refunds under the following circumstances:
a. Product Defect: If you receive a product that is damaged, defective, or not as described, you are eligible for a full refund.b. Allergic Reactions: If you experience an allergic reaction to any of our products, we will issue a full refund upon verification.
1.2 Refund Process
To initiate a refund, please follow these steps:
a. Contact our Customer Support within 15 days of receiving the product at
Email or Whatsapp Number. Provide your order number, a detailed explanation of the issue, and photographic evidence if applicable.
b. After verifying the issue, we will process your refund within 2 business days. The refunded amount will be credited via any of the given methods.
Refund methods:
*Bank Transfer
*E-Wallets ( SadaPay/NayaPay)
*JazzCash
*EasyPaisa
1.3 Return of Products
In the event of a refund, ownership of the original product will revert to you. You're required to return the product.
2. Exchange Policy
2.1 Eligibility for Exchange
If you wish to exchange a product, Nona Klassichic offers exchanges in the following cases:a. Wrong Product Delivered: If you receive a product that is different from what you ordered, we will facilitate an exchange at no additional cost.
b. Change in Shade or Color: You can exchange a product for a different shade or color of the same item within 15 days of the original purchase.
2.2 Exchange Process
To request an exchange, please follow these steps:
a. Contact our Customer Support within 15 days of receiving the product at
Email or Whatsapp Number. Provide your order number, a detailed explanation of the issue, and your preferred exchange option.
b. We will guide you through the exchange process, and once the returned product is received and inspected, we will send the replacement product to you.
3. Additional Information
a. All refunds and exchanges are subject to approval and verification by Nona Klassichic.
b. Products that have been opened may be eligible for a refund or exchange, but damaged product by the customer may not be eligible for a refund or exchange.
c. Shipping charges for returns and exchanges may be covered by Nona Klassichic, subject to our discretion.
d. We reserve the right to modify or update this policy at any time, so please review it periodically.
Nona Klassichic is dedicated to providing exceptional Special fx makeup products and outstanding customer service. If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Support team.
Thank you for choosing Nona Klassichic for your Special fx makeup needs.